One flat workspace price for chat, email and social — AI credits included, no per-seat shock
The most budget-predictable option if you adopt its inbox, with the catch that the useful AI starts at $95, not $45.
Setup: Same day · Control: Acts + logs everything
Visit Crisp (Hugo AI) ↗ Compare all answer customers agents
Crisp is a shared inbox and website chat platform that prices by workspace, not by seat or by resolution, and Hugo is its AI agent layered on top. That flat-price idea is why solos notice it: Essentials gives you ten seats you will never fill, an omnichannel inbox and enough included AI credits for a few hundred automated conversations. Hugo answers across website chat and, on Essentials and above, WhatsApp Business, Instagram, SMS, Messenger and email, learning from your Crisp knowledge base, your website and documents you train it on. You shape it with a no-code builder and workflows, set when it should answer on its own and when a conversation should come straight to you, and every handoff lands in the same inbox where you already work. It can use ecommerce context from Shopify, WooCommerce and similar integrations to personalise answers, but it is not a deep actions platform in the way a Shopify-native agent is — expect strong answering and triage, lighter order manipulation. The catch is tiering. The AI chatbot, knowledge base and omnichannel inbox only really start at Essentials, and the most polished AI extras, ticketing and white labelling wait for the expensive Plus plan. For a solo site doing around two hundred conversations, Essentials is the honest plan, not the $45 headline.
Flat per workspace per month with AI credits included in each paid plan — not per seat and not per resolution
| Plan | Published price |
|---|---|
| Free | $0 — 2 seats, no AI credits |
| Mini | $45/mo per workspace — 4 seats, $5 AI credits (~90 automated conversations) |
| Essentials | $95/mo per workspace — 10 seats, $25 AI credits (~450 automated conversations) |
| Plus | $295/mo per workspace — 20+ seats, $75 AI credits (~1,350 automated conversations) |
Integrations we verified: Shopify, WooCommerce, Slack, HubSpot, Stripe, Salesforce, Zapier, Make
Easiest first AI agent for a solo shop — learns your help pages and answers chat and email in minutes
The best starting point for most solo shops, with the catch that you pay for the inbox and the AI as two separate products.
Email-first shared inbox with a simple $0.75 AI agent for founders who live in email
Ideal if email is your main channel, with the catch that it answers questions rather than doing ecommerce jobs for you.
The benchmark AI agent — best answers and actions, priced per outcome on top of a seat
Pick Fin if answer quality matters more than price, with the catch that a solo pays $227 a month at 200 resolutions before any add-ons.
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