The Shopify-native agent — answers and acts on orders, returns and subscriptions in your store
The right pick for a busy solo Shopify store, with the catch that you pay twice for every conversation the AI resolves.
Setup: Same day · Control: Acts + logs everything
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Gorgias is a helpdesk built only for ecommerce, and its AI Agent is best understood as a shop assistant that also does support. It answers across email, live chat, contact forms and social channels that flow into Gorgias, learning from your help centre, policies and store data. Because it is native to Shopify — with WooCommerce, BigCommerce and Magento also supported by the helpdesk — it can look up orders and tracking, explain delivery status, help with returns and exchanges, handle subscription questions and guide shoppers to products, rather than merely quoting your shipping page. Those actions are the reason Shopify solos shortlist it even though it makes little sense for a SaaS or services business. Setup involves connecting the store, training on your policies and enabling the specific automations you trust, and anything it cannot fully resolve becomes a normal Gorgias ticket for you, with the important billing nuance that if you reply within seventy-two hours it is charged as a helpdesk ticket instead of an automated interaction. The pricing model is the warning label: there are two meters, a ticket-volume helpdesk plan and a per-automated-interaction AI fee, and an AI-resolved conversation counts toward both. At two hundred tickets the all-in cost is higher than the $10 entry headline suggests.
Per ticket for the helpdesk PLUS per automated interaction for the AI Agent ($0.90 annual / $1.00 monthly) — an AI-resolved conversation counts on both meters
| Plan | Published price |
|---|---|
| Starter (helpdesk only) | $10/mo — 50 tickets/mo; $40/mo with AI Agent bundled |
| Basic (helpdesk only) | $50/mo billed annually — 300 tickets/mo; $77/mo with AI Agent bundled |
| Pro (helpdesk only) | $300/mo billed annually — 2,000 tickets/mo; $471/mo with AI Agent bundled |
| AI Agent | $0.90 per automated interaction on annual plans, $1.00 on monthly plans |
Integrations we verified: Shopify, Klaviyo, Recharge, Loop Returns, Yotpo, Slack, Stripe, Zapier
Easiest first AI agent for a solo shop — learns your help pages and answers chat and email in minutes
The best starting point for most solo shops, with the catch that you pay for the inbox and the AI as two separate products.
Email-first shared inbox with a simple $0.75 AI agent for founders who live in email
Ideal if email is your main channel, with the catch that it answers questions rather than doing ecommerce jobs for you.
One flat workspace price for chat, email and social — AI credits included, no per-seat shock
The most budget-predictable option if you adopt its inbox, with the catch that the useful AI starts at $95, not $45.
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