Home / Answer Customers / Botpress
The build-your-own route: a full agent platform with a studio, tables and workflows for founders who want an agent that acts — refunds, account updates — not just one that answers.
The build-your-own power tool: worth $150/month billed annually only when your support needs real actions and workflows; simple FAQ answering is cheaper and faster elsewhere in this job.
Visit Botpress ↗ Compare all answer customers agents
Botpress is the platform for building your own support agent — Studio, tables and workflows included — free for 100 conversations, then $150/month billed annually for Plus with 250 conversations and auto-adding packs.
Your support needs actions (refunds, account changes, multi-step workflows) that answer-only agents cannot do, and you are willing to build and test the agent yourself.
You want a train-it-today FAQ agent, a small monthly bill, or the ability to switch off overage — packs auto-add and cannot be disabled.
Workflows are built only from verified capabilities in our listing research — no vendor copy, nothing invented.
Starts A customer asks for a refund the policy allows
You get A completed action, not a promise to email later
The tickets with no script are where a builder platform earns its price
Starts A case exceeds the agent's escalation rules or fallback logic
You get A human starts mid-solution instead of from zero
Escalation stops meaning 'start the whole ticket again'
Starts A new kind of ticket gets resolved
You get An agent that improves from real tickets
Your support knowledge compounds instead of living in your head
Starts You have no helpdesk, or want the agent's tickets in one system
You get Agent and inbox in one platform, or your current helpdesk kept
No forced migration to adopt a deeper agent
100 conversations, 3 seats and 3 AI agents, no credit card required — enough to build a real agent.
Describe the agent, load knowledge, and define escalation rules and fallback logic.
OAuth connections for refunds, account data and other actions; or connect your existing helpdesk.
Warnings land at 75% and 100% of quota; on paid plans packs auto-add at 95%.
Time to first useful result: Same day for a simple agent — Studio build and test · no-code 3/5
Priced per conversation with AI usage included, not per seat. Free includes 100 conversations. Plus is $150/month billed annually for 250 conversations/month plus $25 of AI usage; extra conversations come in packs of 100 for $65 ($0.65 each). Team is $750/month billed annually for 1,500 conversations and $150 of AI usage, with packs at $50 per 100. Annual billing saves 20% versus monthly. Packs auto-add at 95% of quota and cannot be switched off; unused pack conversations expire at month end.
$0 — 100 conversations included
Flat / month · $0/mo for one person
$150/month billed annually — 250 conversations/month included
Per credit bundle · $150/mo for one person
$750/month billed annually — 1,500 conversations/month included
Per credit bundle · $750/mo for one person
Custom — contact sales
Custom / quoted · $null/mo for one person
| Plan | Published price | Solo monthly | Billed by | Limits & overage |
|---|---|---|---|---|
| Free | $0 — 100 conversations included | $0/mo | Flat / month | Hard-capped — Free cannot buy extra conversations or storage |
| PlusSolo pick | $150/month billed annually — 250 conversations/month included | $150/mo | Per credit bundle | Conversation packs auto-add at 95% of quota and auto-recharge cannot be turned off · Unused pack conversations expire at month end |
| Team | $750/month billed annually — 1,500 conversations/month included | $750/mo | Per credit bundle | Priced for organised support operations, not a solo |
| Enterprise | Custom — contact sales | $null/mo | Custom / quoted | Sales-led pricing |
Automatic, by design: conversation packs auto-add at 95% of quota and cannot be switched off, and AI spend auto-buys $10 grants — a viral month raises the bill without a checkout moment, softened only by warnings at 75% and 100% of quota.
Price record · 2026-11-05: First listing check, 2026-11-05, on botpress.com/pricing — read in the Annual state the page publishes (labelled Save 20% versus monthly): Free $0 with 100 included conversations, 3 seats and 3 AI agents per the comparison table; Plus $150/month billed annually, 250 conversations/month included, packs of 100 for $65, $25 AI usage included; Team $750/month billed annually, 1,500 conversations/month, packs of 100 for $50, $150 AI usage included; Enterprise custom. The fetched page text did not state monthly-billing dollar figures, so this listing publishes the annual figures only. Conversation definition per the page FAQ: an exchange with at least two messages from the end user in the billing month (3 minutes of voice = 1 conversation); packs auto-add at 95% of quota and auto-recharge cannot be turned off.
The same fields on every deep listing in this job, so agents compare field by field. “Not verified” means our research has not confirmed it yet — it never means “doesn't have it.”
Botpress is the builder platform in this job, and this listing frames it that way: you are not buying a finished helpdesk agent, you are buying the studio, infrastructure and AI allowance to build your own — with Botpress Desk available as its helpdesk layer, or Botpress layered on top of the helpdesk you already run. That depth is the appeal. Its agents are positioned to take real action — refunds, account updates, order corrections and multi-step workflows — governed by escalation rules and fallback logic you define, with hot handoffs that pass conversation history, account details and steps already attempted. You build with natural language in the Studio, connect systems via OAuth, and the same pricing covers Studio, Desk and its other surfaces. The cost shape needs care: the Free plan includes 100 conversations, 3 seats and 3 AI agents for evaluation, but the first paid tier, Plus, is $150 a month billed annually for 250 conversations a month and $25 of included AI usage — a serious step for a solo. Past the allowance, conversation packs of 100 cost $65 and are added automatically at 95% of quota; that auto-recharge cannot be turned off, and AI spend beyond the included amount auto-buys $10 credit grants at cost. Every conversation includes $0.10 of AI usage covered by Botpress. For a founder with a genuinely complex support workflow to automate, this is the deepest tool here; for a founder who just needs FAQs answered on a website, it is the most expensive and most involved way to get there.
Solo Fit stays the public score: the qualitative roll-up of these four published inputs under the How We Rank method. Natural-language building lowers the code bar, but this is still a platform you assemble and test, so no-code scores mid-range; pricing is published and per-conversation predictable, held back by the steep first paid tier and non-optional auto-recharge.
The difference: Chatbase is the embed-and-train agent you switch on today; Botpress is the platform you build on — slower to value, far deeper in actions and workflows.
The difference: Fin is a finished agent inside Intercom at $0.99 per outcome; Botpress is yours to build and host conversations on, priced per conversation with AI included.
The difference: Embage is a no-code agent builder that starts free with your own key; Botpress costs $150/month billed annually at the first paid tier but adds tables, workflows and enterprise-grade action depth.
Nothing to build and evaluate: the Free plan includes 100 conversations, 3 seats and 3 AI agents. Ongoing use is Plus at $150/month billed annually with 250 conversations a month and $25 of AI usage included, checked on botpress.com/pricing on 2026-11-05.
You are never cut off: at 95% of quota a pack of 100 conversations is added automatically ($65 on Plus, $50 on Team), with warnings at 75% and 100%. Auto-recharge cannot be turned off, and unused pack conversations expire at month end.
A platform. You build the agent in Botpress Studio (natural-language building, tables, workflows), optionally use Botpress Desk as the helpdesk, and define the escalation rules yourself. Budget building and testing time, not just subscription money.
It is included: every conversation includes $0.10 of AI usage covered by Botpress ($25/month of it on Plus, $150 on Team). Past the limit, $10 credit grants are auto-purchased at cost on paid plans and unused balance carries over up to 12 months.
Botpress is not in a published stack yet — stacks are edited buying guides, and memberships are added only when the combination has been worked through.
Compare all answer customers agents → · How we rank → · Get a weekly shortlist →