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Solo-fit verdictSolo-ReadyPolished chat-plus-AI at $19 for a solo — the catch is a product mid-migration to Text plans and an entry AI allowance of just 10 resolutions a month.
True solo cost · low$19/mo$19/month (Essential, billed annually, 1 user)
True solo cost · typical$19/mo$19/month (Essential, billed annually, 1 user — a solo rarely needs Growth's 200 AI resolutions)
Rank #22 of 23 in CustomersFree start 14-day free trialSetup Under 1 hourControl Acts + logs everythingNo-code 5/5Checked · prices checked 2026-11-08
Visit LiveChat ↗ Compare all answer customers agents
The short version
LiveChat's pricing page now sells Text plans to new buyers: chat, shared inbox, ticketing and an AI Agent from $19/user/month billed annually, with AI resolutions metered openly at $49.50 per extra 50-pack.
Buy it if
You want established, polished website chat with an AI agent and a human inbox in one subscription, and your chat volume fits Essential's allowances or Growth's price.
Skip it if
You researched the old Starter/Team/Business LiveChat plans and expect to buy them — new buyers cannot; or you need heavy AI resolution volume on a small budget.
What LiveChat does — the jobs it finishes
Workflows are built only from verified capabilities in our listing research — no vendor copy, nothing invented.
A chat widget that answers before you can
Starts A visitor asks a common question on your site while you are busy elsewhere
- The included AI Agent attempts the resolution inside the chat
- When it cannot resolve, the conversation hands over to you with the thread intact
You get Routine questions resolved automatically; the rest waiting in your inbox, not lost
Approval Review AI-resolved conversations weekly — Essential only includes 10 resolutions a month, so every one should earn its place
Chat stops requiring you to sit and watch it
Selling from inside the chat
Starts A visitor asks about a product while browsing your store
- The live Shopify catalog is available inside the chat across plans
- You or the AI Agent answers with the actual product in the conversation
You get Product questions answered in context, in the chat window
The chat becomes a sales surface, not just a support cost
One inbox for chat and tickets
Starts Conversations arrive across the website widget and Messenger
- Everything lands in the shared inbox with ticketing, on the Text plans sold on this page
- Workflows route and organise conversations instead of leaving them as loose threads
You get A single queue for customer conversations, with history (60 days on Essential, unlimited on Growth)
Follow-ups stop falling between chat, email and memory
Where it stops
- New buyers get Text plans, not the legacy LiveChat plans — plan research older than the migration misleads
- Essential's 10 included AI resolutions a month is a very small allowance
- Growth jumps to $79/user/month — there is no mid-tier between $19 and $79
Getting started
Before you start
- A website where you can add a small code snippet, or a WordPress, Shopify or Webflow site with the vendor's plugin
The ongoing admin
- Watch the AI resolution count against your included allowance each month
- Review AI-resolved chats for tone and accuracy before raising its scope
Step 1Trial the real thing for 14 days
The trial runs the full plan with no credit card. Put the widget on your busiest page and count how many conversations the AI actually resolves.
Step 2Count your resolutions before choosing
Essential includes 10 AI resolutions a month; if your trial burns through them, price Growth at $79 or budget $49.50 per extra 50-pack — that arithmetic is the real plan decision.
Step 3Ignore legacy plan research
Starter, Team and Business are kept for existing LiveChat customers only. As a new buyer you are choosing between Essential, Growth and Enterprise.
Time to first useful result: Under 1 hour · no-code 5/5
Full pricing — checked 2026-11-08
VARIANT NOTE: livechat.com/pricing now presents Text plans for new buyers — Essential $19/user/month billed annually ($25 monthly) and Growth $79 annual ($99 monthly), Enterprise custom — while existing LiveChat customers keep their legacy LiveChat plans (Starter/Team/Business) unchanged on a linked page. Essential includes 1 AI Agent with 10 AI resolutions/month and tracking for 50 live visitors; Growth includes 10 AI Agents, 200 resolutions and 400 live visitors. Extra AI resolutions cost $49.50 per 50-pack.
Solo pickEssential (annual)
$19/user/month billed annually ($228/user/year)
Per seat / month · $19/mo for one person
- Live chat widget and shared inbox with ticketing
- 1 AI Agent with 10 AI resolutions per month
- Visitor tracking for 50 live visitors
- AI Copilot, workflows and Messenger channel included across plans
- 10,000 API calls per month
Allowance 10 AI resolutions/month; 50 live visitors tracked; 60-day history
Limit 60-day conversation and file history
Limit Only 10 included AI resolutions a month — extra 50-packs cost $49.50
Limit 50 live visitors tracked at once is a small ceiling for a busy site
Essential (monthly)
$25/user/month billed monthly
Per seat / month · $25/mo for one person
- Everything in Essential at the month-to-month rate
Allowance Same Essential allowances as the annual tier
Limit Annual billing saves about 24%
Growth (annual)
$79/user/month billed annually ($948/user/year)
Per seat / month · $79/mo for one person
- Everything in Essential, plus 10 AI Agents and 200 AI resolutions per month
- Visitor tracking for 400 live visitors and unlimited conversation history
- Multilingual support (48 languages) with agent groups per language
- 20,000 API calls per month
Allowance 200 AI resolutions/month; 400 live visitors tracked; unlimited history
Limit Four times the Essential price per user — priced for teams driving revenue from chat
Growth (monthly)
$99/user/month billed monthly
Per seat / month · $99/mo for one person
- Everything in Growth at the month-to-month rate
Allowance Same Growth allowances as the annual tier
Limit Annual billing saves about 20%
Add-onExtra AI resolutions — $49.50 per pack of 50 AI resolutions, on both Essential and Growth. The meter that matters: Essential's included allowance is only 10 resolutions a month
Add-onExtra API calls — $29.50 per 100,000 extra API calls
What could make the bill jump?
The seat price is flat and clear; the jump is the AI meter. Essential includes just 10 AI resolutions a month, and each extra 50-pack costs $49.50 — a busy month of AI-answered chats can cost more in packs than the seat itself. The plan jump is also steep: Growth is $79 against Essential's $19 per user.
Billing unitper user per month
Free tier / trialNo free plan — a 14-day free trial on Essential and Growth, no credit card required
Pricing clarityClear flat price
Price record · 2026-11-08: Checked 2026-11-08 on livechat.com/pricing, read directly this run — with an important variant, disclosed honestly: the page now sells Text plans to new buyers. Its own FAQ states 'LiveChat pricing for new trials now lives here, as Text plans' and that existing LiveChat customers keep their current plan and price unchanged, with the legacy LiveChat plans (Starter $19 / Team $49 / Business $79 per agent on annual billing) still viewable on a linked page. This listing therefore records the offer a NEW solo buyer actually gets in November 2026: Essential $19/user/month billed annually ($25 monthly) with 10 AI resolutions and 50 live visitors tracked, Growth $79 annual ($99 monthly) with 200 resolutions and 400 visitors, Enterprise custom, extra AI resolutions at $49.50 per 50-pack, and a 14-day free trial with no credit card — all read directly from the page's plan cards and FAQ this run.
At a glance — the standard checklist
The same fields on every deep listing in this job, so agents compare field by field. “Not verified” means our research has not confirmed it yet — it never means “doesn't have it.”
- Platforms✓ IncludedWeb and desktop apps (macOS and Windows) across plans
- Key integrations✓ IncludedShopify catalog is live in chat across plans; marketplace apps carry their own fees
- Languages✓ IncludedMultilingual support in 48 languages on Growth and Enterprise; website widget translations on all plans
- Support channels✓ Included24/7/365 support across plans
- Help centre / documentation? Not verified
- Free plan— Not includedNo free plan; a 14-day free trial is offered instead
- Free trial✓ Included14-day trial on Essential and Growth, no credit card required
- Human control model✓ IncludedThe vendor's own page describes AI answers with handover to the team when needed
- Approval controls? Not verified
- Data export / exit route? Not verified
- Setup model✓ IncludedWidget installs in a few minutes via a code snippet or WordPress/Shopify/Webflow plugins
- Website chat✓ IncludedWebsite chat widget included on every plan
- Email channel✓ IncludedShared inbox and ticketing are part of the Text plans sold on this page
- WhatsApp / social channels✓ IncludedMessenger is included across plans and SMS via Twilio is listed; WhatsApp was not confirmed on the page checked, so only the confirmed channels are claimed here
- Order lookup✓ IncludedA live Shopify catalog is included across plans, putting product/order context inside the chat
- Actions beyond answers✓ IncludedWorkflows and an AI Agent that resolves questions, not only drafts replies
- Human handoff✓ IncludedHandover to the human team is built into the plan design and described on the pricing page
Best for
- Solo Shopify and service businesses that want chat, inbox and an AI agent in one $19 subscription
- Founders whose chat volume is modest and mostly routine questions
- Buyers who value a no-card trial and 24/7 vendor support
Not for
- Anyone set on buying the legacy LiveChat Starter/Team/Business plans as a new customer
- High-volume AI deflection on a budget — resolution packs at $49.50 per 50 add up
- Businesses needing a mid-priced tier between $19 and $79 per user
Our assessment of LiveChat
LiveChat is one of the oldest names in website chat, and in 2026 its pricing page tells a story a careful buyer needs to hear before anything else: new customers are no longer sold the LiveChat plans you may have researched. The page now presents Text plans — the next product from the same team, folding live chat together with a shared inbox, ticketing and an AI Agent on one subscription — while existing LiveChat customers keep their old plans and prices untouched. For a solo founder starting today, the real offer is Essential at $19 per user per month billed annually, or $25 monthly. That buys the chat widget, the inbox, an AI Copilot, workflows, Messenger and one AI Agent — with two allowances that define the product's honesty test: just 10 AI resolutions a month included, and visitor tracking for 50 live visitors at a time. Growth at $79 a month billed annually raises those to 200 resolutions, 10 AI Agents, 400 tracked visitors and unlimited history, and adds multilingual support across 48 languages. Extra AI resolutions come in 50-packs at $49.50 on both plans, which is the meter that can quietly outgrow the seat price in a busy month. Judged as a chat product, the package is polished and complete: a 14-day free trial with no credit card, 24/7/365 support, a live Shopify catalog inside the chat, and handover from AI to human built into the design. Judged as a budget line, the caution is structural: you are buying into a platform migration, your researched legacy plan names no longer apply, and the AI allowance on the entry tier is a taster, not a workhorse. A solo with modest chat volume gets excellent value at $19; a solo expecting the AI to clear the inbox should price Growth and the resolution packs before committing.
Pros — our take
- Entry price is genuinely solo-sized: $19/user/month billed annually with chat, inbox and AI Agent together
- AI economics are published and countable — allowances and the $49.50 per 50-pack price are stated on the page
- A no-card 14-day trial on the full plan makes evaluation risk-free
Cons — our take
- You are buying a product in mid-migration (LiveChat becoming Text), with legacy plans kept only for existing customers
- The AI meter bites early: 10 included resolutions on Essential
- No middle tier — the step from $19 to $79 per user is the whole ladder
Solo Fit input · no-code5/5 — can a non-technical owner run it?
Solo Fit input · setupUnder 1 hour to the first useful result
Solo Fit input · human controlActs + logs everything
Solo Fit input · pricing clarityClear flat price
Solo Fit stays the public score: the qualitative roll-up of these four published inputs under the How We Rank method. A no-code widget install, published per-user prices and a no-card trial carry it; the AI meter and the mid-migration packaging are recorded honestly in the verdict.
Three to compare before you decide
The difference: Tidio bundles chat with its Lyro AI in one small-business product priced around modest conversation volumes; LiveChat-as-Text is the more established inbox, but its entry AI allowance is only 10 resolutions a month.
The difference: Crisp is the flat-priced multi-channel inbox whose AI is an add-on layer; LiveChat's Text plans include the AI Agent in the seat price and meter its resolutions instead.
The difference: tawk.to's chat widget is free with paid add-ons and hired agents; LiveChat costs $19 a month from day one but includes the inbox, ticketing and AI Agent in that price.
Questions buyers ask about LiveChat
What does LiveChat cost for one person in 2026?
As a new buyer you are sold a Text plan on livechat.com/pricing: Essential is $19 per user per month billed annually ($228 a year) or $25 billed monthly, and Growth is $79 billed annually or $99 monthly. The directory's True Solo Cost is $19 low and $19 typical on Essential annual billing.
Why can't I see the LiveChat Starter, Team and Business plans?
The vendor's own FAQ explains that LiveChat pricing for new trials now lives on the pricing page as Text plans, which add a shared inbox, ticketing and an AI Agent to the chat you came for. Existing LiveChat customers keep their current plan and price exactly as they are; the legacy plans remain viewable on a linked page for comparison.
How does the AI resolution pricing work?
One resolution means the AI directly solved a customer question, and several questions in one chat still count as one. Essential includes 10 resolutions a month and Growth 200; extra packages of 50 resolutions cost $49.50 on either plan, bought from billing settings whenever you need them.
Is there a free plan or trial?
There is no free plan. Essential and Growth both offer a 14-day free trial with no credit card required; you get the full plan during the trial and nothing is charged automatically when it ends.
Stacks & next steps
LiveChat is not in a published stack yet — stacks are edited buying guides, and memberships are added only when the combination has been worked through.
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Provenance — where this page’s facts came from