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Solo-fit verdictSolo-ReadyA commerce-first inbox whose AI is honestly priced per conversation — $33 a month all-in at low volume — as long as your customers mainly ask on your website.
True solo cost · low$33/mo$33/month billed annually at about 50 resolved conversations/month — Solo at $17 (1 operator, unlimited human conversations) plus Mira at $16 for 100 AI conversations, which covers 50 AI-resolved conversations with headroom.
True solo cost · typical$49/mo$49/month billed annually at about 200 resolved conversations/month — Solo at $17 plus Mira at $32 for 200 AI conversations (200 x $0.16 on annual billing, the vendor's published linear rate). Converted: the inbox meters operators, Mira meters AI conversations; these scenarios count 1 operator and price the AI conversations at Mira's rate.
Rank #17 of 18 in CustomersFree start Free plan availableSetup Under 1 hourControl Acts + logs everythingNo-code 5/5Checked · prices checked 2026-11-06
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The short version
Smartsupp pairs a per-operator multichannel inbox (Solo $17/month billed annually, unlimited conversations) with Mira, an autonomous website AI agent priced separately from $16/month for 100 conversations at a published linear rate.
Buy it if
You run a small shop or service site, most questions arrive on your website, and you want product-aware AI answers plus a human inbox for everything else at a predictable combined price.
Skip it if
You need the AI to answer email and social autonomously (Mira is website-only), you need order-status lookup, or you want Flows and API access without stepping up to Plus.
What Smartsupp does — the jobs it finishes
Workflows are built only from verified capabilities in our listing research — no vendor copy, nothing invented.
Let Mira answer product and policy questions overnight
Starts A visitor asks a product, shipping or returns question on your website outside your working hours.
- Mira matches the question against your scraped site pages, product feed and the instructions and documents you added.
- It replies in the visitor's language with a product recommendation or a sourced policy answer.
- Questions outside its knowledge follow your handover rules to a human operator.
You get An instant website answer at any hour, with the thread waiting in your inbox when it cannot answer.
The overnight and weekend question pile stops waiting for you.
Draft your own replies with AI Reply Assists
Starts You are online answering chat or email and want a faster, cleaner reply.
- The assist drafts, polishes or translates your reply in one click while you stay the sender.
- You edit or send as-is; assists are capped per plan (50/month on Solo, 250 on Plus, 500 on Expert).
You get A human-sent reply written noticeably faster.
Speed on the conversations you keep human, without handing them to a bot.
Cover WhatsApp, Messenger, Instagram and email in one inbox
Starts A customer messages on a social channel or emails one of your connected addresses.
- The conversation lands in the same Smartsupp dashboard as your website chats.
- You reply from one place, with visitor and conversation context alongside.
- Automatic messages and, on Plus, Flows handle the repeatable first steps.
You get One inbox for every channel instead of five apps.
No channel goes unanswered because it lived in a different tab.
Size Mira from its free test before paying
Starts You set Mira up and run its free test conversations on real visitors.
- Configure Mira from your website URL or uploaded documents — the vendor says no technical skills are needed for basic setup.
- Run the 10 free conversations (25 after completing onboarding) and read the transcripts.
- Buy the conversation pack your real volume justifies, from 100 up to 5,000 a month.
You get A Mira pack sized by evidence, at the published linear rate.
You pay for AI volume you have already seen, not a sales estimate.
Where it stops
- Mira answers in the website channel — email and social answering stays human (assisted by AI Reply Assists), not autonomous
- No native order-lookup feature was verified on the pages checked — Mira knows products, not a customer's order status
- Mira is never included in the inbox price — it is a separate per-conversation add-on on every plan, and it stops when its quota runs out
- Flows, MCP and API access are not on Solo — they start on Plus at $25/month billed annually
Getting started
Before you start
- A Smartsupp account (Free is enough to look around)
- A website or product feed for Mira to learn from
The ongoing admin
- Reading Mira transcripts weekly and adding instructions or documents where it missed.
Step 1Install the chat widget
Add the widget to your site or use a one-click e-commerce platform integration; live chat works immediately.
Step 2Connect your channels and email
Bring WhatsApp, Messenger and Instagram into the inbox; Solo and above connect email addresses (3 on Solo).
Step 3Train Mira on your site and products
Let Mira scrape your site, connect your product feed, and add instructions and documents for the gaps.
Step 4Set handover rules and go live
Choose when Mira hands over to you, run its free test conversations, then buy the pack your volume needs.
Time to first useful result: Most solo shops see Mira answering real website questions the same day; the paid-pack decision takes one free test batch. · no-code 5/5
Full pricing — checked 2026-11-06
Two meters that combine: the inbox is priced per operator (Solo $17/month billed annually, $24 monthly, 1 operator, unlimited conversations), and the autonomous Mira AI Agent is a separate add-on priced per AI conversation — from $16/month billed annually ($20 monthly) for 100 conversations, scaling linearly to 5,000 conversations ($0.16 per conversation on annual billing; 400 conversations = $64/month). Plus is $25 billed annually ($35 monthly, 3 operators); Expert is $83 billed annually ($117 monthly, 5+ operators).
Free
$0 — 1 operator, 25 conversations/month
Flat / month · $0/mo for one person
- 1 operator
- 25 conversations/month
- 14-day conversation history
- Live chat, WhatsApp, Messenger, Instagram
Allowance 25 conversations/month
Limit No connected email addresses
Limit No AI reply assists
Limit Mira is a paid add-on
Solo
$17/month billed annually ($24/month billed monthly) — 1 operator, unlimited conversations
Flat / month · $17/mo for one person
- 1 operator
- Unlimited conversations
- All channels + 3 email addresses
- Basic automated messages
- 50 AI reply assists/month
- 1-year conversation history
Allowance Unlimited conversations; 50 AI reply assists/month
Limit No Flows
Limit No MCP & API
Limit Mira AI Agent is a separate add-on
Solo pickMira AI Agent (add-on, entry)
From $16/month billed annually ($20/month billed monthly) — 100 AI conversations/month, 1 AI agent
Per credit bundle · $16/mo for one person
- 1 AI agent working 24/7 on your website
- 100-5,000 conversations/month, upgradable anytime
- Learns up to 30,000 products from your feed
- Website scrape (20 content pages) plus your documents and instructions
- Handover to human agent
Allowance 100 AI conversations/month at entry; linear scaling at $0.16 per conversation on annual billing (400 conversations = $64/month)
Limit Website channel only
Limit Mira stops when the monthly quota runs out until you buy more
Plus
$25/month billed annually ($35/month billed monthly) — 3 operators, unlimited conversations
Flat / month · $25/mo for one person
- 3 operators
- Unlimited conversations
- All channels + 10 email addresses
- Flows automations
- MCP & API
- 250 AI reply assists/month
Allowance Unlimited conversations; 250 AI reply assists/month
Limit Mira AI Agent is still a separate add-on
Expert
$83/month billed annually ($117/month billed monthly) — 5+ operators, unlimited conversations
Flat / month · $83/mo for one person
- 5+ operators (upgradable; extra operators from $24/month)
- Unlimited conversations
- All channels + 50 email addresses
- Flows, MCP & API
- Premium support
- 500 AI reply assists/month
Allowance Unlimited conversations; 500 AI reply assists/month
Limit Mira AI Agent is still a separate add-on
Add-onMira AI Agent beyond 100 conversations — $0.16 per AI conversation/month on annual billing (400 conversations = $64/month), up to 5,000 conversations. Linear published scaling from the pricing page's own FAQ example; monthly billing starts at $20 for 100 conversations
Add-onUnlimited AI Agents — Custom — contact sales. For multiple websites: an independent agent per site with its own knowledge and product catalogue
Add-onExtra operators (Expert) — From $24/month per extra operator. Per the plan comparison table on the pricing page
What could make the bill jump?
The quota cliff, not the rate: Mira stops answering when its monthly conversation quota runs out until you buy a larger pack, and the two-bill shape (inbox per operator + Mira per conversation) means a growing team and growing AI volume raise different meters at once. Flows and API access also force the Solo-to-Plus step.
Billing unitper operator for the inbox, plus per AI conversation for Mira
Free tier / trialFree plan with 1 operator and 25 conversations/month. Mira setup is free with 10 test conversations (25 after completing onboarding). 14-day free trial of paid plans, no credit card needed.
Pricing clarityUsage-based but predictable
Price record · 2026-11-06: First listing check, 2026-11-06, on smartsupp.com/pricing — read in full. The page as served shows annual billing: Free $0 (1 operator, 25 conversations/month), Solo $17/month (1 operator, unlimited conversations, 50 AI reply assists), Plus $25/month (3 operators, Flows, MCP & API, 250 assists), Expert $83/month (5+ operators, premium support, 500 assists), Ultimate from $280/month custom. Mira AI Agent is a separate add-on on every plan: from $16/month billed annually for 100 conversations, purchasable up to 5,000, with the vendor's FAQ stating the linear rule (100 conversations = $16 on an annual plan; 400 = $64/month). Monthly-billing figures (Solo $24, Plus $35, Expert $117, Mira $20 for 100) are corroborated by the vendor's own published plan comparison and multiple dated reads of the same pricing page in October-November 2026. Yearly packages save up to 30% per the vendor's FAQ. Prices exclude VAT.
At a glance — the standard checklist
The same fields on every deep listing in this job, so agents compare field by field. “Not verified” means our research has not confirmed it yet — it never means “doesn't have it.”
- Platforms✓ IncludedWeb · WordPress · WooCommerce · PrestaShop
- Key integrations✓ IncludedWordPress, WooCommerce, PrestaShop, Google Analytics, Messenger, WhatsApp, Instagram; MCP & API on Plus and above
- Languages✓ IncludedMira detects the customer's language and responds in it; multi-language chat box and Flows are listed on the pricing page
- Support channels✓ IncludedVendor customer care on workdays (8/5, Europe-based); priority support on Expert and a dedicated account manager on Ultimate, per the pricing comparison
- Help centre / documentation✓ IncludedA public Help Center is described on the pricing page and linked throughout it
- Free plan✓ IncludedFree plan: 1 operator, 25 conversations/month, 14-day history
- Free trial✓ Included14-day free trial of paid plans, no credit card needed; Mira includes 10 free test conversations (25 after onboarding)
- Human control model✓ IncludedActs + logs everything: Mira answers autonomously within your instructions, and every conversation stays visible in the shared inbox
- Approval controls? Not verified
- Data export / exit route✓ IncludedThe pricing comparison lists REST API and data exports (conversation history and other data) — shown as an add-on on Expert and included on higher tiers
- Setup model✓ IncludedSelf-serve and no-code — widget install plus dashboard configuration; the vendor states no technical skills are required for Mira's basic setup; no-code score 5/5
- Website chat✓ IncludedWebsite live chat is the core channel, and the only channel Mira answers autonomously
- Email channel✓ IncludedConnected email addresses are handled in the same inbox (3 on Solo, 10 on Plus, 50 on Expert); answering stays human with AI assists
- WhatsApp / social channels✓ IncludedWhatsApp, Facebook Messenger and Instagram are managed from the same dashboard on every plan
- Order lookup? Not verified
- Actions beyond answers✓ IncludedMira recommends products and drives upsell/cross-sell; Flows and automatic messages automate follow-ups on Plus and above
- Human handoff✓ IncludedMira hands over to a human agent under rules you configure in the dashboard
Best for
- Solo Shopify, WooCommerce or PrestaShop sellers who want chat, social and email in one cheap inbox
- Shops whose repeat questions are product and policy questions Mira's product feed can answer
- Owners who want a published, linear price per AI conversation
Not for
- Businesses that need autonomous AI answering on email and social, not just the website
- Anyone who needs verified order-status lookup from the AI
- Teams that need Flows or API access on the cheapest tier
Our assessment of Smartsupp
Smartsupp is a multichannel inbox built for shops and small service businesses, pairing human live chat with Mira, an autonomous AI agent sold as a separate add-on. The inbox itself is priced by operator: Solo is $17 a month billed annually for one operator with unlimited conversations across live chat, WhatsApp, Messenger, Instagram and up to three connected email addresses, plus 50 AI reply assists a month that draft and translate replies while you are online. Mira is the part that answers without you. It scrapes your website, learns your product feed (up to 30,000 products), takes your extra instructions and documents, recommends products, and answers common and technical questions around the clock in the visitor's own language, handing over to a human under rules you configure. Its meter is simple and published: from $16 a month billed annually for 100 conversations, scaling linearly to 5,000 — the vendor's own example prices 400 conversations at $64 a month. The honest catches are the two-bill shape and the tier steps. Flows, the rule-based automations, start on Plus at $25 billed annually, MCP and API access sit on Plus and Expert, and when Mira's monthly quota runs out it stops until you buy more. For a solo store whose questions are mostly product and policy questions, though, the combination is unusually cheap to run and easy to predict.
Pros — our take
- One of the cheapest credible AI combinations here: a $17 solo inbox plus Mira at a published $0.16 per AI conversation on annual billing
- Mira is commerce-shaped — product feed up to 30,000 products, recommendations and upsell, not just FAQ deflection
- Linear, published AI scaling with a worked example on the page — no opaque credit maths
Cons — our take
- Two bills to watch: the inbox meters operators, Mira meters conversations, and Mira stops when its quota runs out
- Mira only answers on the website — email and social stay human-answered (with AI assists)
- Flows, MCP and API start on Plus, so the $17 Solo plan is chat-plus-assists only
Solo Fit input · no-code5/5 — can a non-technical owner run it?
Solo Fit input · setupUnder 1 hour to the first useful result
Solo Fit input · human controlActs + logs everything
Solo Fit input · pricing clarityUsage-based but predictable
Solo Fit stays the public score: the qualitative roll-up of these four published inputs under the How We Rank method. Setup is a widget install plus a website scrape the vendor says needs no technical skills; pricing is two published meters (operators, AI conversations) with a linear AI rate, held back by the quota cliff and the two-bill shape.
Three to compare before you decide
The difference: Tidio meters Lyro per conversation joined on top of its helpdesk plans and adds Shopify order context; Smartsupp's Mira is a cheaper linear per-conversation add-on shaped around product feeds and recommendations.
The difference: Crisp bundles AI credits into one flat per-workspace price; Smartsupp splits the bill — a cheaper per-operator inbox plus a separate, linearly priced AI agent.
The difference: Kommunicate includes its AI agent in a flat plan with a conversation allowance and cheap overage across chat, email and voice; Smartsupp's autonomous agent is website-only but starts cheaper for a single shop.
Questions buyers ask about Smartsupp
Is Mira AI included in a Smartsupp plan?
No. Mira is a separate add-on on every plan, from $16 a month billed annually ($20 monthly) for 100 AI conversations. The inbox price (for example Solo at $17 billed annually) buys the human multichannel inbox and AI reply assists, not autonomous answering.
How does Mira's price scale?
Linearly, at $0.16 per AI conversation a month on annual billing: 100 conversations cost $16, and the vendor's own example prices 400 at $64 a month. You can buy between 100 and 5,000 conversations a month and upgrade anytime; when the quota runs out, Mira stops until you buy more.
What is the difference between Mira and AI Reply Assists?
Mira is autonomous: it answers website visitors on its own, 24/7. AI Reply Assists are a co-pilot for you — they draft, polish and translate replies you send yourself, only while an operator is online, capped at 50 a month on Solo, 250 on Plus and 500 on Expert.
What does the Free plan actually cover?
One operator, 25 conversations a month across live chat, WhatsApp, Messenger and Instagram, with 14-day history. Mira setup is free separately, with 10 test conversations (25 after completing onboarding), and paid inbox plans carry a 14-day free trial with no credit card.
Stacks & next steps
Smartsupp is not in a published stack yet — stacks are edited buying guides, and memberships are added only when the combination has been worked through.
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Provenance — where this page’s facts came from