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Solo-fit verdictSolo-ReadyA capable suite inbox whose AI runway (500 free sessions) is generous — budget $49 per 100 sessions once it runs out.
True solo cost · low$19/mo$19/month billed annually — 1 agent on Growth; about 50 AI sessions/month are covered initially by the one-time 500 free sessions, after which 50 sessions cost about $24.50/month in session packs
True solo cost · typical$117/mo$117/month billed annually — 1 agent on Growth at $19 plus about 200 Freddy AI sessions/month at $49 per 100 sessions ($98), assuming the free 500 are already used
Rank #21 of 21 in CustomersFree start Free plan availableSetup Same dayControl Acts + logs everythingNo-code 4/5Checked · prices checked 2026-11-07
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The short version
Freshchat prices the inbox per agent (Free to $79 billed annually) and the AI per session: Freddy AI Agent costs $49 per 100 sessions after a one-time 500 free, with Copilot a further $29 per agent on Pro and up.
Buy it if
You want chat, email, social and WhatsApp in one Freshworks inbox and may grow into its helpdesk and CRM. You like a 500-session free runway before the AI meter starts. One agent on Growth at $19 covers your human workload today.
Skip it if
You want AI bundled into the seat price rather than metered per session. You need monthly billing at a published price. You are a single-channel website-chat shop that would pay for suite breadth it never uses.
What Freshchat does — the jobs it finishes
Workflows are built only from verified capabilities in our listing research — no vendor copy, nothing invented.
Run Freddy on the 500 free sessions first
Starts You enable Freddy AI Agent on a paid plan.
- Freddy answers customer sessions from your configured content across chat and messaging channels.
- Each session — a customer's AI interactions within 24 hours — draws down the one-time 500 free sessions.
- Use the results to forecast your $49-per-100-sessions run rate before it starts.
You get A measured AI run rate on real traffic at no AI cost.
The free runway turns the session meter from a guess into a budget line.
Cover every channel in one inbox
Starts Customers write in on chat, email, Messenger, Instagram, SMS or WhatsApp.
- Conversations from every connected channel land in the shared team inbox with full history.
- You or Freddy reply in the same thread regardless of channel.
- Routing and SLA policies on Pro keep response times visible.
You get One queue for every conversation instead of five apps.
Channel sprawl is the tax Freshchat is built to remove.
Serve international customers on Pro
Starts Customers write in languages you do not speak.
- Pro's multilingual conversations translate incoming and outgoing messages across 45+ languages.
- Freddy and your agents work the conversation in the customer's language.
- Anything unresolved stays in the inbox with context.
You get Support in the customer's language without a multilingual hire.
One Pro seat replaces a translation workflow for a solo seller abroad.
Add Copilot for the conversations you keep human
Starts Sensitive or complex conversations are better answered by you, faster.
- Add Freddy AI Copilot at $29/agent/month for your seat on Pro or Enterprise.
- Copilot assists your drafting and summarising inside the inbox.
- You approve and send every reply yourself.
You get Human answers produced noticeably faster.
A second, optional meter — buy it only for seats that earn it back.
Where it stops
- Freddy AI Agent is not included in the seat price — sessions are a separate meter after the 500 free
- No AI agent on the Free plan — Freddy starts on Growth
- Copilot is a second paid add-on, not part of Pro's headline price
Getting started
Before you start
- A Freshworks account (Free is enough to look around)
- Support content or FAQs for Freddy to answer from
The ongoing admin
- A weekly check of Freddy session burn against the $49-per-100 rate.
Step 1Start free or on the 14-day Enterprise trial
Sign-up opens Enterprise for 14 days; the Free plan covers up to 10 agents with widget, inbox and email.
Step 2Install the widget and connect email
Deploy chat on web and mobile apps and bring your support mailbox into the inbox.
Step 3Move to Growth and enable Freddy
$19/agent/month billed annually unlocks Freddy AI Agent and the 500 free sessions.
Step 4Watch the session meter, then decide on Pro
Step to Pro ($49) only when multilingual, routing or Copilot justify the jump.
Time to first useful result: Same day · no-code 4/5
Full pricing — checked 2026-11-07
Per agent/month billed annually: Free $0 (up to 10 agents), Growth $19, Pro $49, Enterprise $79. Freddy AI Agent $49 per 100 sessions (first 500 sessions free, once per account); Freddy AI Copilot $29/agent/month add-on on Pro/Enterprise; day passes $2 (Growth), $7 (Pro), $12 (Enterprise).
Free
$0 — up to 10 agents
Per seat / month
- Chat widget on web and mobile apps
- Shared inbox
- Email connection
- Roles and permissions
Limit No Freddy AI Agent
Limit 100 campaign contacts/month
Solo pickGrowth
$19/agent/month billed annually
Per seat / month · $19/mo for one person
- Everything in Free
- Freddy AI Agent available ($49 per 100 sessions)
- Social media messengers and text messaging
- Reporting and dashboards
Allowance 500 Freddy AI Agent sessions free once per account, then $49 per 100 sessions
Limit AI sessions billed separately
Limit Day passes $2/pass
Pro
$49/agent/month billed annually
Per seat / month
- Everything in Growth
- Multilingual conversations (45+ languages)
- Intelligent routing and multiple SLA policies
- Custom dashboards and reporting
Limit Freddy AI Copilot is a $29/agent/month add-on
Enterprise
$79/agent/month billed annually
Per seat / month
- Everything in Pro
- Skill-based routing
- Audit logs and JWT authentication
- Allowed domains and IP whitelisting
Limit Sales-assisted scale features beyond a solo's needs
Add-onFreddy AI Agent sessions — $49 per 100 sessions. First 500 sessions free once per account on Growth, Pro and Enterprise; a session is a customer's AI interactions within 24 hours.
Add-onFreddy AI Copilot — $29/agent/month billed annually. Agent-assist add-on on Pro and Enterprise; can be bought for a subset of agents.
Add-onDay passes — $2/pass on Growth, $7 on Pro, $12 on Enterprise. Temporary extra agent access for busy days.
Add-onConnector app tasks — $80 per 5,000 tasks. For pre-built connector apps that sync data and automate workflows with external tools.
What could make the bill jump?
Two AI meters on top of seats: Freddy sessions at $49 per 100 once the one-time 500 free sessions are gone, and Copilot at $29/agent/month if you add it. Seat steps are also steep — Growth to Pro more than doubles the per-agent price.
Billing unitper agent per month, plus per-session AI meter
Free tier / trialFree plan for up to 10 agents. 14-day free trial starts on Enterprise. 500 free Freddy AI Agent sessions once per account on paid plans.
Pricing clarityUsage-based but predictable
Price record · 2026-11-07: Checked 2026-11-07 on Freshworks' official Freshchat pricing page (freshworks.com/live-chat-software/pricing), read in full: Free $0 for up to 10 agents; Growth $19, Pro $49 and Enterprise $79 per agent/month, all stated as billed annually (no monthly-billing toggle figures are published on the page). Freddy AI Agent is $49 per 100 sessions with the first 500 sessions free once per account (FAQ), a session being a customer's AI interactions within 24 hours; Freddy AI Copilot is $29/agent/month billed annually on Pro and Enterprise; day passes are $2/$7/$12 by plan; connector app tasks are $80 per 5,000. Sign-up starts a 14-day Enterprise trial.
At a glance — the standard checklist
The same fields on every deep listing in this job, so agents compare field by field. “Not verified” means our research has not confirmed it yet — it never means “doesn't have it.”
- Platforms✓ IncludedWeb · iOS · Android (chat widget on web and mobile apps)
- Key integrations✓ IncludedFreshworks suite (Freshdesk, CRM), social messengers, WhatsApp, SMS and connector apps
- Languages✓ IncludedMultilingual conversations in over 45 languages on Pro and above
- Support channels? Not verified
- Help centre / documentation? Not verified
- Free plan✓ IncludedFree plan for up to 10 agents with widget, shared inbox and email
- Free trial✓ Included14-day free trial starting on the Enterprise plan
- Human control model✓ IncludedActs + logs everything: Freddy answers autonomously within its setup, and all conversations stay in the shared inbox
- Approval controls? Not verified
- Data export / exit route? Not verified
- Setup model✓ IncludedSelf-serve; no-code score 4/5
- Website chat✓ IncludedChat widget on website and mobile apps is a Free-plan feature
- Email channel✓ IncludedEmail connects into the Freshchat inbox on every plan
- WhatsApp / social channels✓ IncludedFacebook and Instagram messengers on Growth; SMS, WhatsApp, Line and Google Business Messages on paid plans
- Order lookup? Not verified
- Actions beyond answers✓ IncludedConnector apps automate data sync and workflows with external applications, metered at $80 per 5,000 tasks
- Human handoff✓ IncludedAnything Freddy cannot resolve continues in the shared team inbox for human agents
Best for
- Solo founders who want chat, email, social and WhatsApp in one inbox
- Freshworks users who want helpdesk and CRM adjacency
- Owners who want a 500-session free runway before paying for AI
Not for
- Buyers who want AI included in the seat price
- Single-channel shops that will never use the suite breadth
- Anyone who needs published monthly-billing prices
Our assessment of Freshchat
As of November 2026, Freshchat is Freshworks' customer messaging platform: a chat widget for web and mobile apps, a shared team inbox, email connection, and — on paid plans — social and messaging channels including Facebook, Instagram, SMS and WhatsApp in one view. Pricing is per agent per month billed annually: Free covers up to 10 agents with the widget, inbox and email; Growth is $19, Pro is $49 and Enterprise is $79. The AI layer is Freddy. Freddy AI Agent is available from Growth, priced at $49 per 100 sessions, with the first 500 sessions free once per account — a session being all of a customer's AI interactions within 24 hours. Freddy AI Copilot, the assistant that helps your human agents draft and work faster, is a separate $29 per agent per month add-on on Pro and Enterprise. Pro also adds multilingual conversations across 45-plus languages, intelligent routing and multiple SLA policies, while Enterprise adds skill-based routing, audit logs and IP whitelisting. For a solo founder the honest entry is Growth at $19 with the 500 free sessions as a runway; the watch-outs are the two AI meters (agent sessions and the Copilot add-on) and day passes for occasional extra agents, which cost $2 to $12 each depending on plan.
Pros — our take
- A real free plan for up to 10 agents and a $19 billed-annually entry tier
- 500 free Freddy sessions give a genuine runway to prove AI value
- Part of the Freshworks suite, so helpdesk and CRM sit one integration away
Cons — our take
- AI is two extra meters — sessions for the agent, per-agent pricing for Copilot
- Growth-to-Pro is a steep per-agent jump ($19 to $49) for features like multilingual routing
- Annual billing is the only published basis; no monthly figures on the page
Solo Fit input · no-code4/5 — can a non-technical owner run it?
Solo Fit input · setupSame day to the first useful result
Solo Fit input · human controlActs + logs everything
Solo Fit input · pricing clarityUsage-based but predictable
No-code 4: self-serve setup with a wider suite to configure than a chat-only tool. Setup mirrors the listed same-day rating. Human control mirrors 'acts + logs everything': Freddy answers autonomously within its configuration and everything lands in the shared inbox. Pricing clarity mirrors the legacy rating: all figures published, but seats, sessions and add-ons must be modelled together.
Three to compare before you decide
The difference: Smartsupp is commerce-first with a cheaper per-operator inbox and a linear per-conversation AI rate; Freshchat is a broader Freshworks suite inbox with per-session AI pricing.
The difference: JivoChat bundles chat, calls and messengers per agent from $19 with no AI session meter; Freshchat adds the Freddy agent and suite integrations but meters AI sessions.
The difference: Kommunicate includes its AI agent in the plan price with cheap per-conversation overage; Freshchat charges seats plus $49 per 100 AI sessions after 500 free.
Questions buyers ask about Freshchat
What does Freshchat cost for one person?
Growth is $19 per agent per month billed annually for one agent, with the widget, inbox, email, social messengers and reporting. Freddy AI Agent sessions are extra — $49 per 100 — but the first 500 sessions are free once per account, so a light first months can run on the seat price alone.
What is a Freddy AI Agent session?
Any unique interaction between a customer and the AI agent, where all interactions within 24 hours count as one session. Sessions are sold in packs at $49 per 100, and their validity follows your billing cycle.
Is Freddy AI Copilot the same as Freddy AI Agent?
No. The Agent answers customers autonomously and is metered per session; Copilot assists your human agents and costs $29 per agent per month billed annually on Pro and Enterprise. You can buy Copilot for only some agents.
Is there a free plan or trial?
Both. The Free plan covers up to 10 agents with the chat widget, shared inbox and email, and sign-up starts a 14-day trial of the Enterprise plan. Paid plans can be cancelled without cancellation fees, effective at the end of the term.
Stacks & next steps
Freshchat is not in a published stack yet — stacks are edited buying guides, and memberships are added only when the combination has been worked through.
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Provenance — where this page’s facts came from