Home / Answer Customers / JivoChat
Solo-fit verdictSolo-ReadyThe simplest per-agent bill in this job for a founder who answers personally across many channels — but budget honestly if you want its AI to answer without you.
True solo cost · low$28/mo$28/month billed annually on Basic at about 50 resolved conversations/month — 1 agent, unlimited chats, so 50 conversations sit inside the flat per-agent price. The AI Agent add-on is not included in this figure.
True solo cost · typical$28/mo$28/month billed annually on Basic at about 200 resolved conversations/month — still 1 agent with unlimited chats, so the per-agent price does not move with volume. If you need WhatsApp handled in JivoChat, Professional at $42 per agent is the honest typical figure instead. Converted: the vendor meters agents, not conversations, which is the unit these scenarios count.
Rank #18 of 18 in CustomersFree start Free plan availableSetup Same dayControl Acts + logs everythingNo-code 4/5Checked · prices checked 2026-11-06
Visit JivoChat ↗ Compare all answer customers agents
The short version
JivoChat is a per-agent omnichannel operator inbox — Free for five agents, Basic $28 per agent/month billed annually with unlimited chats — whose autonomous AI is a separate, much pricier add-on.
Buy it if
You answer customers yourself and want chat, WhatsApp, Instagram, email and phone in one app for one flat per-agent price that never moves with chat volume.
Skip it if
You want an AI agent answering autonomously from day one (that is the AI Agent add-on, corroborated at $69 per user/month, on top of a plan), or you need pricing you can verify as text on the vendor's page before shortlisting.
What JivoChat does — the jobs it finishes
Workflows are built only from verified capabilities in our listing research — no vendor copy, nothing invented.
Answer every channel from one operator app
Starts A customer writes on your website, Instagram, Facebook, Telegram or by email.
- The conversation lands in the single JivoChat app (desktop, mobile or browser) alongside every other channel.
- You reply with visitor info, canned responses and the automatic assistant's ready answers beside the thread.
- Calls and callbacks run through the same app on plans with telephony.
You get One answered conversation, in one place, whatever channel it started on.
No channel is missed because it lived in a different app.
Start the conversation before the visitor asks
Starts A visitor matches a smart trigger — time on a product page, return visit, or cart behaviour you configured.
- JivoChat sends a proactive invitation with pre-chat buttons you wrote.
- Real-time visitor monitoring shows you who is on the site so you can start a chat yourself.
- Replies route into the same operator inbox with full visitor context.
You get A sales or support conversation you initiated, not just one you waited for.
Proactive chat turns browsers into conversations while you are online anyway.
Let chatbots take the repeat questions, rescue the rest
Starts A repeat question arrives that a connected chatbot can handle, or a chat risks going unanswered.
- On Professional, a connected chatbot answers the simple query inside the same channel.
- Chat rescue and transfer move a conversation to a live operator when the bot or the first agent cannot finish it.
- The operator inherits the full transcript instead of starting over.
You get A resolved repeat question, or a warm human takeover with context.
Automation covers the repetitive layer without stranding the customer.
Run the follow-up in the built-in CRM
Starts A chat ends with a lead or an order question that needs follow-up.
- The contact and conversation are kept in JivoChat CRM with tasks and pipeline stages.
- Chat campaigns and Google Analytics reporting show which conversations turned into outcomes.
- Reports export to Excel for your own records.
You get A tracked contact with a next step, not a forgotten chat log.
Support conversations become a pipeline a solo founder can actually work.
Where it stops
- The core product answers with a human operator, not autonomously — autonomous AI resolution is the separate AI Agent add-on, not the $28 plan
- WhatsApp integration waits for Professional at $42 per agent/month billed annually (or a paid WhatsApp module)
- No native order-lookup feature was verified on the pages checked
- Pricing figures cannot be read as text from the vendor's own pricing page — this listing's prices are corroborated dated reads, disclosed in the price history
Getting started
Before you start
- A JivoChat account (the Free plan covers up to 5 agents)
- A website to install the chat widget on
The ongoing admin
- Refreshing canned responses and triggers monthly from the questions customers actually ask.
Step 1Install the widget and open the operator app
Add the chat to your site and sign in on desktop, mobile or browser — chats, emails and calls share one interface.
Step 2Connect your channels
Bring in Facebook, Instagram, Telegram and email; WhatsApp connects on Professional or via its module.
Step 3Set triggers, canned responses and hours
Configure proactive invitations, ready answers and your business-hours schedule before real traffic arrives.
Step 4Trial the paid tier on real chats
Use the 14-day trial to test visitor monitoring, the automatic assistant and the CRM, then pick Basic or Professional per agent.
Time to first useful result: Most solo operators are answering real chats the same day; channel connections and triggers take the rest of the first session. · no-code 4/5
Full pricing — checked 2026-11-06
Per agent per month, billed annually, with unlimited chats and websites — the meter is agents, not conversations. Free covers up to 5 agents. Basic is $28 per agent/month billed annually; Professional is $42 (adds WhatsApp, Telephony Plus and chatbot integrations); Enterprise (VIP) is $56 (adds mobile SDK, chat routing, video calls and Chat API). Autonomous AI is a separate AI Agent add-on (corroborated at $69 per user/month billed annually). Figures are corroborated dated reads of the vendor's pricing page — see the price history for the full disclosure.
Free
$0 — up to 5 agents
Per seat / month · $0/mo for one person
- Up to 5 agents
- Website chat with unlimited chats and sites
- Telegram, Facebook, Instagram and Viber integrations
- Callback and offline forms
- Desktop, mobile and browser agent apps
Allowance Unlimited chats; up to 5 agents
Limit Chat history retained for 2 months
Limit No proactive invitations or visitor monitoring
Solo pickBasic
$28 per agent/month billed annually (corroborated dated reads of the vendor pricing page — see price history)
Per seat / month · $28/mo for one person
- Everything in Free
- Proactive invitations and pre-chat buttons
- Real-time visitor monitoring
- Automatic assistant with ready answers
- Anti-spam protection
- JivoChat CRM
Allowance Unlimited chats and websites per agent
Limit No WhatsApp integration
Limit No telephony module
Professional
$42 per agent/month billed annually (corroborated dated reads of the vendor pricing page — see price history)
Per seat / month · $42/mo for one person
- Everything in Basic
- Telephony Plus module
- WhatsApp integration
- Voice messages on Telegram, Instagram and Facebook
- Chatbot integrations
- Chat rescue
Allowance Unlimited chats and websites per agent
Limit AI Agent remains a separate add-on
Enterprise (VIP)
$56 per agent/month billed annually (corroborated dated reads of the vendor pricing page — see price history)
Per seat / month · $56/mo for one person
- Everything in Professional
- Mobile SDK
- Chat routing
- Video call module
- Chat API
Allowance Unlimited chats and websites per agent
Limit Top self-serve tier
Add-onAI Agent — Corroborated at $69 per user/month billed annually ($828/year); a regional vendor page has shown $66. Autonomous resolution of conversations — the vendor claims up to 80% of conversations can be resolved automatically
Add-onAI Assistant — Corroborated at $13/month. OpenAI-powered writing help for operators, per the vendor's product pages
Add-onWhatsApp module — Corroborated at $27/month. Connecting WhatsApp directly where it is not included in the plan
Add-onTelephony Plus — Corroborated at $4/month for a single number. Included in Professional and above
What could make the bill jump?
Per-agent linearity plus add-on stacking: every extra operator adds a full per-agent price, WhatsApp and telephony are plan-or-module decisions, and autonomous AI is a large separate add-on ($69 per user/month corroborated) rather than a small meter — a solo who wants hands-off AI pays roughly $97-111 per agent all-in, not $28.
Billing unitper agent
Free tier / trialFree plan for up to 5 agents with website chat and social integrations; 14-day free trial of paid plans.
Pricing clarityUsage-based but predictable
Price record · 2026-11-06: First listing check, 2026-11-06. DISCLOSURE — corroborated dated reads: JivoChat's own pricing page (jivochat.com/pricing) was fetched in full on 2026-11-06, but it renders its price figures non-textually, so no price could be extracted as text from the vendor page itself. The plan structure and feature lists below were extracted from that page on 2026-11-06 and match the corroborated reads exactly (Basic: proactive invitations, real-time visitor monitoring, automatic assistant, anti-spam, CRM; Professional: Telephony Plus, WhatsApp, voice messages, chatbot integrations, chat rescue; Enterprise: mobile SDK, chat routing, video calls, Chat API). The figures — Free for up to 5 agents; Basic $28, Professional $42, Enterprise $56 per agent/month billed annually; 14-day trial — are corroborated by multiple independent dated reads of the vendor's own pricing page in July-October 2026, including a read dated 21 October 2026. VARIANT NOTE: an older structure (Professional $19, Enterprise $38 per agent/month billed annually, with a free Basic) still circulates in reviews and comparison sites, and regional vendor pages show different figures (an AI Agent add-on at $66 rather than $69); treat $28/$42/$56 as the current annual-billing structure and confirm the figure in your own checkout before paying. Monthly-billing per-agent figures could not be corroborated consistently and are not published in this listing.
At a glance — the standard checklist
The same fields on every deep listing in this job, so agents compare field by field. “Not verified” means our research has not confirmed it yet — it never means “doesn't have it.”
- Platforms✓ IncludedWeb · Desktop apps · iOS · Android
- Key integrations✓ IncludedWhatsApp (Professional), Instagram, Facebook, Telegram, built-in CRM, chatbot integrations (Professional), Chat API (Enterprise), Google Analytics
- Languages✓ IncludedCustomizable chat widget in 25 languages, per the pricing page
- Support channels? Not verified
- Help centre / documentation? Not verified
- Free plan✓ IncludedFree plan for up to 5 agents with website chat, social integrations, callback and offline forms; chat history retained for 2 months
- Free trial✓ Included14-day free trial of paid plans
- Human control model✓ IncludedActs + logs everything: the operator model keeps a human in the conversation, chatbots hand back to operators, and all dialogues are saved for review
- Approval controls? Not verified
- Data export / exit route✓ IncludedReports export to Excel, per the pricing page
- Setup model✓ IncludedSelf-serve and no-code for the core inbox — widget install plus channel connections; no-code score 4/5
- Website chat✓ IncludedWebsite live chat is the core channel, with unlimited chats and websites
- Email channel✓ IncludedEmail is handled in the same operator app as chat and messengers
- WhatsApp / social channels✓ IncludedWhatsApp (Professional or module), Instagram, Facebook, Telegram and Viber are connected channels
- Order lookup? Not verified
- Actions beyond answers✓ IncludedProactive invitations, callbacks and telephony, video calls, chat campaigns and CRM tasks act beyond answering
- Human handoff✓ IncludedChatbots respond to simple queries and transfer chats to live operators; chat transfer and chat rescue are built in
Best for
- Solo founders who answer personally and juggle chat, social, email and phone
- Businesses with spiky chat volume that want a bill that never moves with conversations
- Operators who want proactive outreach and a built-in CRM in the same app
Not for
- Anyone whose main requirement is autonomous AI answering from day one
- WhatsApp-first businesses on the tightest budget (Professional is $42 per agent)
- Buyers who need to verify pricing as text on the vendor's own page before shortlisting
Our assessment of JivoChat
JivoChat is an omnichannel operator inbox rather than a train-an-agent platform: website live chat, WhatsApp, Instagram, Facebook, Telegram, email, callbacks and telephony all land in one desktop, mobile or browser app, and a solo founder is simply the one agent answering everything. Its automation is deliberately operator-first — proactive chat invitations with smart triggers, real-time visitor monitoring, canned responses with an automatic assistant that suggests ready answers, chat routing and chat rescue — with chatbot integrations and a separately priced AI Agent add-on for businesses that want conversations resolved automatically. Pricing is per agent with unlimited chats and sites, which makes the solo maths unusually simple: the Free plan covers up to five agents, and the paid Basic plan is $28 per agent a month billed annually, adding visitor monitoring, proactive invitations, the automatic assistant, anti-spam protection and the built-in CRM. Professional at $42 per agent adds Telephony Plus, WhatsApp, voice messages on social channels and chatbot integrations; Enterprise at $56 adds the mobile SDK, chat routing, video calls and the Chat API. One disclosure matters: JivoChat's pricing page renders its prices non-textually, so the figures in this listing are corroborated dated reads of that page, disclosed in full in the price history — and an older, cheaper per-agent structure still circulates in reviews, so confirm the number in your own checkout before paying.
Pros — our take
- Solo maths are trivial: one agent, one price, unlimited chats — volume spikes never raise the bill
- Genuinely omnichannel for a human operator: chat, messengers, email, callbacks and phone in a single app
- Free plan is unusually usable — five agents and unlimited chats before any payment
Cons — our take
- It is an operator inbox first: autonomous AI is a pricey separate add-on, not the core product
- WhatsApp — the channel many solos need most — waits for Professional at $42 per agent
- Vendor pricing is hard to verify: figures are not extractable as text from its pricing page and older, cheaper structures still circulate
Solo Fit input · no-code4/5 — can a non-technical owner run it?
Solo Fit input · setupSame day to the first useful result
Solo Fit input · human controlActs + logs everything
Solo Fit input · pricing clarityUsage-based but predictable
Solo Fit stays the public score: the qualitative roll-up of these four published inputs under the How We Rank method. Setup is a widget install plus channel connections with some configuration for triggers and routing; pricing clarity is held back because the vendor's figures are not extractable as text from its pricing page and are recorded here as disclosed corroborated dated reads, even though the per-agent meter itself is simple.
Three to compare before you decide
The difference: Tidio's Lyro answers autonomously per conversation joined inside a helpdesk; JivoChat is an operator inbox priced per agent with unlimited chats, and autonomy costs a large separate add-on.
The difference: Crisp charges one flat price per workspace with AI credits included; JivoChat charges per agent and adds phone, callbacks and a built-in CRM, but its AI is an add-on.
The difference: Landbot makes you design chatbot flows for web and WhatsApp in a visual builder; JivoChat gives a human operator every channel in one app, with bots as integrations rather than the centre.
Questions buyers ask about JivoChat
How was JivoChat's pricing verified for this listing?
Honestly, with a disclosure: JivoChat's pricing page renders its prices non-textually, so they cannot be extracted as text from the page. The figures here (Basic $28, Professional $42, Enterprise $56 per agent a month billed annually) are corroborated by multiple independent dated reads of the vendor's own pricing page in July-October 2026, and the feature lists match the page as fetched on 2026-11-06. An older $19/$38 structure still circulates — confirm your figure at checkout.
What does a conversation cost on JivoChat?
Nothing per conversation. Paid plans charge per agent per month with unlimited chats and websites, so one agent on Basic pays $28 a month billed annually whether they handle 50 chats or 500. Costs rise when you add agents or add-on modules, not with volume.
Does JivoChat's AI answer customers on its own?
Not in the core plans. The core product assists a human operator (canned responses, an automatic assistant, an AI Assistant add-on for writing). Autonomous resolution is the separate AI Agent add-on, corroborated at $69 per user a month billed annually, which the vendor says can resolve up to 80% of conversations.
Is the Free plan enough to start?
For many solos, yes: up to 5 agents, website chat, Telegram, Facebook, Instagram and Viber, callback and offline forms, with chat history kept for 2 months. Paid plans add proactive invitations, visitor monitoring, the CRM, and — on Professional — WhatsApp and telephony. Paid plans carry a 14-day free trial.
Stacks & next steps
JivoChat is not in a published stack yet — stacks are edited buying guides, and memberships are added only when the combination has been worked through.
Compare all answer customers agents → · How we rank → · Get a weekly shortlist →
Provenance — where this page’s facts came from