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Deliberately simple human live chat by Ruby — unlimited chats, a block of operator seats included, and no AI meter to watch
Flat, meter-free human chat at $39 with four seats included — the catch is a solo pays for seats they will not use and gets no AI answering in return.
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Pure Chat is flat-priced human live chat: $39/month billed annually buys unlimited chats and four operator seats, with no per-conversation meter and no AI agent doing the answering.
You want your chats answered by a human — you — at a predictable flat price, and your volume is low enough that automation is a luxury, not a necessity.
You need after-hours coverage, AI deflection or order lookups: Pure Chat answers nothing when you are offline and acts in no other system.
Workflows are built only from verified capabilities in our listing research — no vendor copy, nothing invented.
Starts A visitor lands on your pricing page and opens the chat widget
You get A live human conversation with a transcript kept forever
High-value questions get a person, not a bot — which is the point of this product
Starts A week of chats has accumulated
You get A clear view of where chat earns its $39
You can judge renewal on evidence instead of vibes
Starts A helper, partner or part-timer starts answering chats with you
You get Shared answering inside the price you already pay
The included seat block, wasted on a pure solo, becomes the cheapest team upgrade in the category
The trial covers the Pro plan free for 30 days. Judge answer speed, the mobile app and the reports against your actual visitor traffic.
One website and four seats cover a one-person business; Pro only earns its $79 when you run multiple sites or need the branding removed.
There is no AI to cover you at night. Configure the widget's offline behaviour deliberately so visitors get a clear next step instead of silence.
Time to first useful result: Under 1 hour · no-code 5/5
Growth $39/month billed annually ($49 monthly) including 4 users/operators and 1 website, with 100 SMS notifications; Pro $79 annually ($99 monthly) including 10 users, unlimited websites and 1,000 SMS notifications, and removes Pure Chat branding. Extra users cost $13/month billed annually on Growth ($15 monthly) and $8 on Pro ($10 monthly). The Pro plan can be tried free for 30 days. There is no per-chat meter — chats are unlimited.
$39/month billed annually
Flat / month · $39/mo for one person
$49/month billed monthly
Flat / month · $49/mo for one person
$79/month billed annually
Flat / month · $79/mo for one person
$99/month billed monthly
Flat / month · $99/mo for one person
| Plan | Published price | Solo monthly | Billed by | Limits & overage |
|---|---|---|---|---|
| Growth (annual)Solo pick | $39/month billed annually | $39/mo | Flat / month | Pure Chat branding stays on the widget at this tier · One website only · Users beyond the included 4 cost $13/month each billed annually |
| Growth (monthly) | $49/month billed monthly | $49/mo | Flat / month | Extra users cost $15/month each on monthly billing |
| Pro (annual) | $79/month billed annually | $79/mo | Flat / month | Users beyond the included 10 cost $8/month each billed annually |
| Pro (monthly) | $99/month billed monthly | $99/mo | Flat / month | Extra users cost $10/month each on monthly billing |
There is no usage meter — chats are unlimited. The jump is structural: a solo pays $39 for a block of four users whether or not they ever add a second operator, and a second website forces the $79 Pro tier on its own.
Price record · 2026-11-08: Checked 2026-11-08 on purechat.com/pricing, read directly this run: the page publishes a complete two-plan comparison table as text — Growth $39/month billed annually ($49 monthly) with 4 users included, 1 website and 100 SMS notifications, extra users at $13 annual / $15 monthly; Pro $79 annual ($99 monthly) with 10 users, unlimited websites, 1,000 SMS notifications and branding removal, extra users at $8 / $10 — and headlines a 30-day free trial of the Pro plan. No free plan appears on the current pricing page. Every figure in this listing comes from that single official read.
The same fields on every deep listing in this job, so agents compare field by field. “Not verified” means our research has not confirmed it yet — it never means “doesn't have it.”
Pure Chat, owned by Ruby, is the conservative choice in this job: a website live-chat widget that you and your operators answer yourselves, priced as a flat account fee with a block of users included and no meter on conversations. Growth costs $39 a month billed annually — $49 monthly — and includes four users, one website, unlimited chats, unlimited transcript history, canned responses, visitor tracking, realtime analytics and 100 SMS notifications a month. Pro at $79 billed annually raises the included users to ten, lifts the website limit entirely, multiplies SMS notifications to 1,000 and removes the Pure Chat branding from your widget. Extra operators are cheap and oddly priced: $13 a month each on Growth, $8 on Pro, both on annual billing. For a solo founder the arithmetic is the whole story. You will use one of Growth's four included seats, so your True Solo Cost is $39 at any chat volume — more than the $19 entry points elsewhere in this category, but immune to the per-resolution and per-conversation meters that make AI-first rivals hard to budget, because there is no AI doing the answering here. What you give up is exactly that automation: Pure Chat will not resolve a question while you sleep, look up an order, or act inside your other systems; when you are offline, the chat is a contact form with good manners. Its trigger-based engagement tools and visitor tracking help you start conversations, and the 30-day free trial of Pro is the most generous evaluation window in this job. Buy it when your chats are few, valuable and best handled by a human — a consultant, a clinic, a high-ticket store — and skip it when volume, after-hours coverage or deflection is the actual problem you are paying to solve.
Solo Fit stays the public score: the qualitative roll-up of these four published inputs under the How We Rank method. A minutes-long setup and the clearest flat pricing in the job carry it; the unused included seats and the absence of automation are stated in the verdict, not buried.
The difference: tawk.to gives the widget away free and charges for add-ons and hired agents; Pure Chat charges $39 from day one but includes analytics, visitor tracking and four seats in that flat price.
The difference: Smartsupp pairs a cheap solo inbox with an AI agent billed per conversation; Pure Chat costs more at entry and answers nothing automatically, but never meters a chat.
The difference: Olark's AI website agent costs $400/month billed annually for unlimited AI conversations, with human-only chat at $29 per agent; Pure Chat is human-only chat at $39 flat including four operators.
Growth is $39 per month billed annually or $49 billed monthly, and that flat account price includes four users — so a solo pays $39 and uses one seat. Pro is $79 billed annually or $99 monthly with ten users included. The directory's True Solo Cost is $39 low and $39 typical, because chats are unlimited and unmetered.
No AI agent is part of the published plans: chats are answered by your own operators, which is why this listing records actions beyond answers and order lookup as not verified. What you get instead is unlimited chats, visitor tracking, trigger-based engagement tools and reports.
On Growth, additional users cost $13 per month each billed annually ($15 monthly) beyond the four included. On Pro, additional users cost $8 billed annually ($10 monthly) beyond the ten included — cheaper per extra user on the higher plan.
No free plan appears on the current pricing page. The Pro plan is offered as a free 30-day trial, which is the longest trial window among the listings in this job.
Pure Chat is not in a published stack yet — stacks are edited buying guides, and memberships are added only when the combination has been worked through.
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