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A Shopify-only AI that sells and supports in the same chat — it spots a hesitating shopper, answers, tracks orders and starts returns, priced by your store's traffic, not its chats.
For a solo Shopify store, the most complete answerer here — it tracks, returns and sells in one chat from $49/month. For anyone not on Shopify, it simply does not exist.
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Rep AI is a Shopify-only sales-and-support AI priced by store sessions: Support starts at $49/month for up to 10,000 sessions, and it acts on orders — tracking, returns, cancellations — not just answers about them.
You run a Shopify store, your support is order-shaped, and you want one AI that also converts hesitating shoppers — with chat volume irrelevant to the bill.
You are not on Shopify, your traffic is high but your chat volume is low (sessions are the meter), or you need email/social AI included rather than per-resolution.
Workflows are built only from verified capabilities in our listing research — no vendor copy, nothing invented.
Starts A shopper asks where an order is, or wants a return, exchange or cancellation
You get A resolved post-purchase request with no ticket created
The WISMO-and-returns load that dominates store support stops reaching your inbox
Starts Behavioural signals show hesitation, comparison or exit risk on a product page
You get A guided shopper instead of a silent bounce
Support infrastructure that also pays for itself in conversion
Starts A conversation needs a human
You get A human answer with nothing repeated
You keep your existing helpdesk investment instead of migrating
Starts A question arrives by email, Instagram, Facebook or WhatsApp
You get Consistent answers beyond the website, metered per resolution
One brain across channels — priced honestly as an add-on, not hidden
No credit card required; every plan includes it.
The vendor positions setup as a 6-click integration and handles setup with you.
Your price follows monthly website sessions — check the tier your real traffic lands in on the vendor's pricing slider.
Email, Instagram, Facebook and WhatsApp AI cost $0.75 per AI-resolved conversation on top of the plan.
Time to first useful result: Same day — Shopify integration, vendor-assisted setup · no-code 5/5
Priced by monthly website sessions, not by conversations. Sales starts at $12/month for up to 3,000 sessions; Support starts at $49/month and Concierge (sales + support) at $130/month, both for up to 10,000 sessions; above 500,000 sessions pricing is custom. Yearly billing is 20% less than monthly. AI on email, Instagram, Facebook Messenger and WhatsApp is an add-on at $0.75 per AI-resolved conversation. Rep Inbox (the helpdesk) is priced separately by tickets.
From $12/month for up to 3,000 sessions
Flat / month · $12/mo for one person
From $49/month for up to 10,000 sessions
Flat / month · $49/mo for one person
From $130/month for up to 10,000 sessions
Flat / month · $130/mo for one person
Custom — stores above 500,000 sessions/month
Custom / quoted · $null/mo for one person
| Plan | Published price | Solo monthly | Billed by | Limits & overage |
|---|---|---|---|---|
| AI Sales Agent | From $12/month for up to 3,000 sessions | $12/mo | Flat / month | Sales only — support actions need the Support Agent or Concierge · Not offered as the support route at the lowest session tier per the pricing FAQ structure |
| AI Support AgentSolo pick | From $49/month for up to 10,000 sessions | $49/mo | Flat / month | AI on email, Instagram, Facebook and WhatsApp is a per-resolution add-on, not included in the base price |
| AI Concierge | From $130/month for up to 10,000 sessions | $130/mo | Flat / month | The bundle is the price of having sales and support in one AI |
| Enterprise | Custom — stores above 500,000 sessions/month | $null/mo | Custom / quoted | Sales-led pricing |
Traffic, not conversations: the price steps with monthly website sessions, so a successful ad campaign or a viral product raises the Rep AI bill even if chat volume stays flat. The channel add-on is the second meter — $0.75 per AI-resolved conversation on email/social/WhatsApp, rising to $1.20 in overage.
Price record · 2026-11-05: First listing check, 2026-11-05. DISCLOSURE (Slang AI pattern): the session-tier slider on hellorep.ai/pricing does not extract as text — the figures published here are the entry tiers stated verbatim in the official pricing page's own FAQ and repeated on the official homepage (Sales from $12/month for up to 3,000 sessions; Support from $49/month and Concierge from $130/month for up to 10,000 sessions; custom above 500,000 sessions; yearly billing 20% less; email/social/WhatsApp AI add-on $0.75 per AI-resolved conversation, overage $1.20; Rep Inbox $8/50 tickets to $675/5,000 plus $20/agent/month). Higher session-tier prices exist on the vendor's slider but are not published in this listing because they could not be read as text from the official page this run — read your own tier off the slider before buying. Multiple dated corroborating reads of the same page (October 2026) show the price rising steeply with sessions, which is the scaling rule this listing records.
The same fields on every deep listing in this job, so agents compare field by field. “Not verified” means our research has not confirmed it yet — it never means “doesn't have it.”
Rep AI is the narrowest listing in this job and, for its one audience, possibly the deepest: it only works on Shopify, and it merges the sales and support conversations a store has into one AI. On the support side — the side this job judges — the Support agent answers product and policy questions, tracks orders and shipping, and initiates returns, exchanges and cancellations, with address changes and human routing when needed; on the sales side the same system watches browsing behaviour for hesitation and comparison, starts a conversation at that moment, narrows products conversationally and upsells inside the chat. A unified inbox (Rep Inbox) or a handoff into Gorgias, Zendesk and other helpdesks covers the human remainder, and the same AI extends to email, Instagram, Facebook and WhatsApp — but as a per-resolution add-on, not in the base price. The pricing model is the thing to understand before anything else: Rep AI charges by your store's monthly website sessions, not by chats, resolutions or seats. The official pricing page's own FAQ puts the entry points plainly — Sales from $12 a month for up to 3,000 sessions, Support from $49 a month and Concierge (both together) from $130 a month for up to 10,000 sessions, custom pricing above 500,000 sessions, yearly billing 20% cheaper. The session-tier slider's higher rungs do not extract as text from the page, so this listing publishes the verified entry tiers and discloses that your price at your traffic must be read off the vendor's slider — a busy store pays for visitors who never chat at all, which is either fair (the AI is working your whole storefront) or wasteful, depending on your conversion rate.
Solo Fit stays the public score: the qualitative roll-up of these four published inputs under the How We Rank method. Setup is a Shopify integration the vendor helps with; pricing clarity is held back because the meter is store sessions — predictable once you know your traffic, surprising if you expected to pay for conversations — and the higher session tiers are slider-only on the vendor's page.
The difference: Gorgias is the helpdesk-first route for Shopify with its AI agent inside a ticketing platform; Rep AI is the AI-first route that can hand off into Gorgias itself — and prices by sessions, not tickets.
The difference: Chatbase is platform-agnostic and answers from your content anywhere; Rep AI is Shopify-only but acts on orders and proactively sells, which Chatbase does not.
The difference: Tidio covers Shopify and WooCommerce with a helpdesk and per-conversation AI; Rep AI is Shopify-only, priced by traffic, and merges proactive selling into the same agent.
For support, the AI Support Agent starts at $49/month for up to 10,000 monthly website sessions, per the official pricing page's FAQ checked on 2026-11-05. Sales starts at $12/month (up to 3,000 sessions) and Concierge, both together, at $130/month (up to 10,000 sessions). Yearly billing is 20% less.
Because its AI works the whole storefront — watching behaviour and starting conversations — not only the chat widget. The consequence cuts both ways: chat volume does not change your bill, but traffic growth steps the price up even if chats do not. Higher session tiers are set on the vendor's pricing slider; check yours before committing.
No. AI for email, Instagram, Facebook Messenger and WhatsApp is an add-on at $0.75 per AI-resolved conversation; with overage switched on it keeps answering at $1.20 per resolution up to a $1,000 reserve per billing cycle. The base price covers the website AI.
No — Rep AI is built for Shopify stores. Its order actions, product discovery and integrations all assume a Shopify catalogue and orders. Non-Shopify businesses should choose a platform-agnostic agent from this job instead.
They hand off with the full history attached — into Rep Inbox (priced separately by tickets, from $8/month for 50 plus $20 per agent/month) or into a connected helpdesk such as Gorgias, Zendesk, Kustomer, Freshdesk or Richpanel.
Rep AI is not in a published stack yet — stacks are edited buying guides, and memberships are added only when the combination has been worked through.
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